FoxGem Dogs, LLC

Policies

Orders are processed within 24 hours of receiving them and usually shipped within 24 hours. COVID has impacted distributors and shipping companies, so shipping is expedited as quickly as possible.

International shipping is not available, and carriers cannot deliver to PO Boxes. All returns must be made to the manufacturer, though the company will attempt to accommodate returns or exchanges if possible.

Unopened food or treat products may be considered for exchanges on a case-by-case basis if direct return to the manufacturer is not feasible or accepted. Opened food or treat packages are not eligible for refunds.

FoxGem Dogs, LLC is a business that processes and ships orders, primarily focusing on pet products such as food and treats. They handle orders within 24 hours and aim for quick shipping, acknowledging potential delays due to COVID’s impact on distributors and shipping companies.

The company does not ship internationally and cannot deliver to PO Boxes. Their return policy states that most returns should be made to the manufacturer, but they will attempt to accommodate returns or exchanges if possible.

Unopened food or treat products may be considered for exchanges on a case-by-case basis if a return to the manufacturer is not feasible or accepted. Opened food or treat packages are not eligible for refunds.